All About Business Etiquettes

“A man without a smiling face must never open a shop” or so the Chinese proverb goes. Truly, smiling goes a long way to lighting up the mood for a friendlier, more understanding conversation. This is true in business as well, especially when trying to make a business partnership. However, there are more business etiquettes beyond smiling and demonstrating these will show others that your customers and your business are worth respecting.

* Introduce everyone, even when in doubt – There is a proper way to introduce people to each other. First, introduce the person who is the most senior, using their full name and their job title or responsibility. Next introduce that person to the person who has lower authority. Make sure to also mention his or her full name. To end, you may mention some details about each other as a topic of common interest. When being introduced to someone, always stand up if you are sitting.

* A firm handshake – The way businessmen shake hands more often than not sets the tone between them. Giving a good, firm handshake will set a good first impression as it may eventually end up in a successful business partnership. If you are the host or the senior member, you should be the one initiating the handshake.

* Admit if you forget their names – Forgetting the names of people you were recently introduced to is not uncommon. If it happens, admit it and ask for it again as this shows that you give them importance.

* Sitting down for a meeting – Whether the meeting is in a restaurant or in an office, in a group or a one-on-one, it is best not to pull out the chair for anyone. In a business setting, everyone should dismiss social gender rules and treat everyone equally. When seated, never cross your legs as it may be distracting and disrespectful.

* Meeting in a restaurant – Contrary to business instincts, do not use your knife to break bread. Tear it off with your bare hands as this signifies your openness to your potential business partner. When finished with the meal, never push your plate away nor stack the plates. Try not to have any left overs as well. If your guest orders appetizers or dessert, you should be ordering as well. This avoids the potential awkwardness of having other people in your party eating and you have nothing on your plate. If you are the host, you should pay for your guest unless he or she insists otherwise or is against their company’s gifting policy.

* Dress properly – The way someone dresses is a form of nonverbal communication. Dressing appropriately for a meeting shows an automatic sign of respect for either the guests or for the host. Additionally, always check the dress code for an event as some events may require either more or less formal attire.

* Keep cellphones in your pockets – Never place phones on the meeting table and don’t use them during the meeting. Only answer calls that are urgent and excuse yourself from the meeting and take your call outside so you don’t interrupt the meeting.

* “Please” and “Thank You” – These two phrases show politeness in any conversation and it is all the more important in a professional setting. Saying “please” can be used as much as needed. “Thank you”, however, should be used once or twice as saying it too many times may lower its impact. As much as possible, give thanks to everyone individually after a meeting.

* Stay sober – Businessmen have lost reputations and careers because drunken behavior. Although none of the things said or done while drunk were meant, it is a clear sign of disrespect towards either the host or guests. Don’t embarrass yourself or your business. Know your limits and control your pace.

* Be genuinely interested – Always make eye contact in a conversation and make sure to pay attention to every detail the guest says. Take the time to ask questions as this shows that you were listening and interested.

* Double check emails – Simple mistakes can be made to derail a meeting or blow a deal. You may have date and time wrong for a meeting, left out some paperwork to be signed, or worse, your emails were sent to the wrong person and may potentially endanger the company.

* Use professional photos – When using your or anyone’s photos for business matters, always use a proper headshot. Businesses would need to look credible to other businesses.

* Greet everyone anywhere – Regardless of seniority, always greet people. You may never know that he may actually be your next business partner. When people greet you, it is imperative that you greet back.

* Don’t forget to smile – Just like the Chinese proverb, smiling works wonders in any occasion, whether in a meeting, during introductions, or in a business social gathering.

End on a polite note – When you need to leave, make sure you exit politely with either, “It was nice to meet you” or “See you at the next meeting”.

Understanding Dashboard Reporting For CEO

We live in a world of immense technical innovation and data is something many of us are immersed in, and there are times when there seems to be too much of it. Other times, we’re seeing a lot of information, but it’s not being presented in a way that is relevant and provides us a chance to make informed decisions. As the owner of multiple companies and brands, I spend a lot of my time looking at data.

  • Data informs the strategic goals for my companies.
  • Data helps me to understand what’s working and what isn’t.
  • There’s a direct link between some data, such as marketing for instance, and the bottom line of my companies.

There isn’t a day that I don’t walk into my offices, and I’m not looking at multiple reports, particularly financial reporting and sales or even asking my team to provide me analytics on things, such as our social media results. Data spans the gamut, and I can slice and dice every area of my businesses and see how we’re performing.Early Days

After I first when I started my holding company, there eventually came a time when the work of my team and I began to take off. All of the sudden I was asked for interviews and people wanted to speak to me and get my take on things. I always knew that as a CEO, it’s just not possible to be involved in every aspect and minute detail of the businesses. On occasion, I was asked a question that I couldn’t answer on the spot, although I was always able to provide at least some answer.

Dashboard Reporting

In those early days, I asked two of my team members to come into my office so I can tell them about the experiences I had been having in speaking to people outside of our organizations. I also told them that I was having trouble making strategic decisions because the information I needed was not the way I needed to digest it. Even though I was not part of every decision within the company, such as the lower level ones, I still needed to have critical information rolled up to me so I can understand the broader implications. And, it needed to be presented in such a way that it made my decision-making process effective. My team developed dashboard reporting for me that day which gave me the essential information about each of the business lines and also the totality of all of it.

Informed Discussions

As an example, I’ve had occasions where I’ve been asked about the number of followers on one of our social media platforms. Some people can consider it an irrelevant question that perhaps a CEO might not know, but that’s not the way it should be. As the chief executive, I should know the number of followers, clients, and issues that are outstanding for our brands, even if it seems minor. I may not need to know that the best hours for social media promotion for us, but I need to know the top-line information in all departments.

Old School Reporting

Dashboard reporting is an essential tool for business, and I ask my teams to create a lot of it internally. Yes, there are plenty of platforms today that give you their analytics, and that’s all well and good, but often it’s not what I need to know as CEO. If you’re the senior-most executive in your organization, don’t shy away from ad-hoc dashboard reporting that is prepared by your team members. Getting precisely the information you need–as you want to see it–is essential to making informed strategic decisions. And, the reality is that sometimes the ready-made tools out there are useful, but they’re not providing you the relevant data you want or presenting it in a way that you need to understand it.

Dashboard reporting provides clarity and insight to CEOs, so they understand information and can interpret it in a way that makes sense to them, in their role, and is not imposed due to the functionality of a software package or by others.

Benefit Of Saying No On Business

Recently, I was sitting around with my team, and we were talking about the stories of candidates who wanted to work at our social enterprise. We had a terrific chuckle around the table as we told stories about the people who really should know better.

Distance is a Problem

For instance, I had a person that interviewed directly with me. I mentioned to this person, who had an impressive resume that the drive to the office was 45 minutes each way, and that was on a good day. “No worries,” this person replied and then went on to tell me how much she wanted to be part of my innovative team of professionals.

We spoke for a long time and were moving forward in the process, and then one day, my vice president for administration got an email (they never call personally, do they?) and informed her that, in fact, the distance was a problem.

Too Complicated

A friend and colleague of mine was in discussions with her old tax attorneys, and the advisors informed her that they would be able to handle her complicated returns, which is international. All they needed was one extra month of time so they could deal with tax season, since the couple would be filing an extension.

Not too long ago, on a Saturday night no less, the couple received a call from the tax attorneys. It was two months after agreeing to begin on their returns to tell them that “on second thought” the filings were so complicated and they would have to verse themselves in international tax treaties, and they decided to decline. That resulted in frustration, a lot of scrambling, and expedited returns cost them more money.

Please, Say No

I’m sure you have had situations where someone tells you it’s a yes before it’s a no. Maybe it’s going out to dinner with friends, only to have your friend call you at the last minute to tell you that “something came up.” Maybe it’s your spouse who keeps on saying to you that they’ll think about something that you want to do, only to never give you a reply. Or, maybe it’s your boss who keeps suggesting there’s a promotion down the line (soon) if you work harder and the goal post just keeps on moving.

Can we all put an end to the madness and summon the courage to say that whatever it is doesn’t work? Wouldn’t you rather know something on the front-end, peel the bandage off so to speak, and move on with your life? In fact, the most successful people in business will tell you that they say no, often. It’s one of the best things you can do for yourself and others. For yourself, it conserves your energy and helps you keep focused on the activities that really matter to you. For others, you’re doing them a favor and saving them the aggravation of a more significant disappointment down the line.

Practice Saying No

Many people are fighters on social media with their big and bad attitudes, but when you speak to them in person, they’re people pleasers. No one is telling you to be rude or nasty with people, but practice the art of saying no. If when you look in the mirror, you’re one of the people that has a tough time saying no to anyone, make it a point to practice it. You’ll be doing yourself and everyone in your life a favor. Sure, you might end up with some initial resistance, and disappointment, but with time, you’re going to see that people appreciate your genuine attitude.

The reality is that people would prefer to know the honest truth, politely, then have you say yes to them only to waste their time and then tell them that you’ve changed your mind. Think about that the next time you’re inclined to tell someone what they want to hear instead of what you feel, which is that deep down–you don’t want to do it.

Behind The Reason Medical Courier Is Expensive

Demand for courier facilities is rising incessantly in the recent years due to the rapid industrial growth and high competition in the business world. The scenario in the healthcare industry is no different but the reasons behind this high demand are something you should definitely want to know. People involved in the medical sector – be it pharmacy, hospital, nursing center, or pathological lab genuinely understands the significance of this service. They are the ones who feel that a reliable and efficient courier agency can actually save many lives. Transporting life-saving drugs, medical equipment and organs are the three crucial responsibilities of every company.

Here are the 5 key reasons why courier services are demanded highly by the healthcare sector:

#1 Fast delivery

Almost all the courier companies provide same-day delivery service when it comes to medical equipment, drugs or organs. They completely realize the urgency of delivering these items on time. Hence, they make sure that the speed of their delivery is the fastest in these cases. It is the duty of every service provider to transport the medical supplies at their destination as fast as possible.

#2 Efficient and experienced

The companies have the most efficient and trained staff with long years of experience. Their expertise and superior skill make sure that your medical deliverables will reach the right place at the right time without any hassle. In addition to this, they take immense care while packaging and moving the products because they genuinely know their importance to their customers.

#3 Transportation facility and vehicle used

Courier transport companies give special attention to the types of vehicles used for transporting medical equipment or organs. They make sure that medications, organs are kept refrigerated, and they also keep monitoring and controlling the temperature inside the vehicle. The supplies are preserved very carefully so that they reach the destination in perfect condition.

#4 Trustworthy Service

Having access to a reliable delivery support anytime and anywhere is most important. At times of medical emergencies, the services agencies should not only be readily available on call but should be able to deliver the equipment and organs promptly within the required time frame.

#5 Smooth Communication 24*7

Since courier and delivery companies are dealing with life-saving equipment, drugs, and organs every day, their mode of communication is very efficient. Their customer support is reachable all throughout the day and night and the order can be easily tracked by the hospitals, pharmacies, and family of the patients. They keep getting updates of the deliverables via email, phone, app, and website.

Thus, to conclude the healthcare industry is completely dependent on the courier and dispatch services for the timely delivery of the essential medical kits, equipment, and organs. To earn the trust of the industry, the quality of service should be top-notch.

How To Be Master Of Delegate

Somewhere along the way in my career, I picked up a good nugget of advice, and it was to focus as a leader on those tasks which were unique to me and delegate the rest. One of the toughest things about being a leader and manager is mastering that ability. It’s not easy for a variety of reasons, including the idea that only you can do something better and faster, impatience, or lack of awareness.

Unfortunately, there are many managers out there who have not developed enough to follow the advice of focusing on what is unique to your position. And, if you’re an entrepreneur, there’s a higher chance that you could be someone who might have a hard time delegating. In start-up situations, many entrepreneurs end up wearing many hats, and it becomes difficult to let go, but it is crucial to the ultimate success of your business.

As your company begins to take off and grow, one of the most important skills you can master is to learn how to delegate.

  1. Think about those responsibilities that are unique to your position.As a leader and manager, one of the first activities you should do is to carefully consider all of the tasks that you do on a given day. Then, ask yourself if you should be the person doing it. When you go through this exercise, it will help you prioritize the issues you should be taking care of and will ultimately have more time to focus on doing.
  2. Consider the dollars and cents.Once you’ve decided to delegate, you will open up more time that was spent doing the busy work. Like most people, you probably think in terms of dollars and cents or profit margins. Hiring someone, even part-time, that will take over a lot of the process work that you’re doing is going to free up your time to dedicate it to the areas that will grow your business.
  3. Don’t fall into the micro-management trap. Micro-managers love to say that they are delegating their non-essential responsibilities, only to micro-manage their teams. Proper delegation does not mean that you are absolving yourself of any of the accountability for the work. Delegation just says that you are giving the responsibility to someone else, and you have to give them the opportunity to do the job and rise to the occasion.
  4. Maintain a strong feedback flow with your team. When you’ve delegated responsibilities to your team members, an essential aspect of proper delegation means keeping an adequate communication channel open for any questions, comments or concerns. Again, it doesn’t mean that it’s a chance for you to micro-manage a one-way feed system. It’s a two-way feedback flow and an easy tactic to ensure it’s done correctly is to request regular updates on the work.
  5. Make sure that you provide clear directives or instructions. When you’ve decided to create a productive delegation system, one of the essential aspects of delegation is to deliver clear instructions or direction from the outset. If you’re expecting a certain project to look a certain way, have elements you deem important or are looking for a specific outcome, it’s vital that you express those thoughts from the outset.
  6. Remember that your team members are learning how to do something you’ve delegated, and learning is not a linear process. Be prepared for mistakes or a learning curve. You should also expect to be pleasantly surprised when someone has done something in a way you wouldn’t have thought but is still excellent. Learning is not linear, and as a manager, you have to be prepared for some bumps and pleasant surprises on the road.
  7. Let it go.The final aspect of mastering the art of delegation is to stay out of the way and let go. When you’ve assigned responsibilities and informed your team members what they need to get done, then you have to allow them to do the work. Focus on the duties you should be focusing on as a leader and let your team do what they have to do to meet your goals for success.

Remember that delegation is not something that often comes naturally, especially if you’re a business owner and you’re looking to get a new company off the ground. However, whether you work in an established firm or start-up, understanding how to be a self-aware manager who delegates is going to reap many rewards. It will help empower your team, and it will give you the ability to truly focus and concentrate on the aspects of the job that crucially need your undivided attention.